Privacy Policy

1. Who We Are

Vellichor operates at 88 Ratchadaphisek Road, Huai Khwang, Bangkok 10310, Thailand. We offer document organisation sessions, legacy writing workshops, and preservation advisory services for families and organisations. We are the data controller for personal information collected through this website and through our service interactions.

2. What Personal Data We Collect

We collect only what is reasonably necessary to provide our services and respond to enquiries. This typically includes:

• Your name and contact details (email address, phone number)
• The nature of your enquiry or the service you are interested in
• Any background context you choose to share when booking or enquiring
• Technical data gathered automatically when you visit our website (browser type, approximate location derived from IP address, pages visited, session duration)
• Cookie identifiers, where you have consented — please see our Cookie Policy for details

We do not ask for — and ask that you do not send us — sensitive categories of personal data such as identification document numbers, financial account credentials, health information, or any data belonging to children under 20 years of age without the express consent of a parent or guardian.

3. Why We Use Your Data (Legal Bases)

Under the Personal Data Protection Act B.E. 2562 (PDPA) and its amendments, we rely on the following legal bases:

• Contractual necessity — to fulfil a session, workshop, or advisory engagement you have booked with us
• Legitimate interests — to respond to enquiries, improve our services, and maintain appropriate security of our systems
• Consent — for optional communications such as follow-up newsletters or service updates; you may withdraw consent at any time
• Legal obligation — where applicable Thai law requires us to retain or disclose certain records

4. How We Use Your Data

We use the personal information you share with us to:

• Respond to your messages and arrange sessions or workshops
• Deliver the service you have engaged, including providing session materials and follow-up checklists
• Send you confirmations, reminders, and relevant service communications
• Understand how visitors use our website so we can make it more helpful
• Fulfil any applicable record-keeping obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Who We Share Data With

We share personal information only where necessary:

• Service providers — such as our website host, email platform, and scheduling tools, bound by data processing agreements
• Professional advisers — accountants or auditors acting in a confidential capacity
• Authorities — where we are required by law, court order, or regulatory obligation to disclose information

We take reasonable steps to ensure any third parties handling personal data on our behalf maintain appropriate safeguards.

6. International Transfers

Some of our service providers operate servers outside Thailand. Where personal data is transferred internationally, we use contractual safeguards or rely on providers who have implemented appropriate data protection measures consistent with the PDPA's cross-border transfer requirements.

7. How Long We Keep Your Data

We retain personal data for as long as reasonably necessary to fulfil the purposes described in this policy, or as required by applicable law. As a general guide:

• Enquiry correspondence — up to 24 months from last contact, unless a service relationship exists
• Client session records — up to 5 years from the date of service, for accounting and service quality purposes
• Website analytics — typically aggregated within 14 months

When data is no longer needed, we delete or anonymise it in a secure manner.

8. Your Rights Under the PDPA

As a data subject, you have the right to:

• Be informed about how your data is used (this policy fulfils that right)
• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, where no overriding legal basis exists for retention
• Object to processing based on legitimate interests
• Request restriction of processing in certain circumstances
• Withdraw consent at any time, without affecting the lawfulness of processing before withdrawal
• Lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) if you believe your rights have been infringed

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

9. Security

We maintain technical and organisational measures appropriate to the nature and volume of personal data we handle. These include access controls, encrypted transmission where applicable, and periodic review of our data handling practices. No system is entirely without risk, and we encourage you not to share unnecessary sensitive information through general website contact forms.

10. Cookies

We use a small number of cookies to make this website function and, where you consent, to understand how it is used. Please read our Cookie Policy for full details, including how to manage or withdraw cookie consent.

11. Children

Our services are intended for adults making decisions about family records and legacy matters. We do not knowingly collect personal data from individuals under 20 years of age without verifiable parental or guardian consent. If you believe a minor has submitted data to us without appropriate consent, please contact us so we can remove it promptly.

12. Links to Other Websites

Our website may contain links to third-party resources or services. We are not responsible for the privacy practices of those websites and encourage you to review their policies separately.

13. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. We will indicate the date of the most recent revision at the top of this page. Continued use of our website after a revision constitutes acknowledgement of the updated policy.

14. Contact Us

If you have questions, requests, or concerns about this policy or the way we handle personal data, please reach us through any of the following:

• Email: [email protected]
• Phone: +66 2 647 1583
• Post: 88 Ratchadaphisek Road, Huai Khwang, Bangkok 10310, Thailand